This hands on training Workshop is the perfect way to enhance your career in the customer services sector. The customer services industry is booming hence this program will prepare learners for success in workplaces driven by customer relationships, providing a pathway to work in great organizations. The skills to be attained will enable delegates to specialize in areas that put their diverse skills to support the needs of small businesses. You and your colleagues will learn effective communication skills, how to manage conflict and handle customer complaints, how to work in a team, and how to build product and service knowledge in order to provide relevant information to customers. With this verifiable Customer Service Excellence focused Workshop you can seriously enhance your career prospects.
Objectives
By the end of this training Workshop, the participants will have among others:
· Adopted a consistent, professional style when speaking with customers
· Developed skills in engaging with customers and handling their enquiries effectively
· Listened effectively, asked questions and summarized to respond fully to a customer request
· Identified ways they can add value to customer relationships and exceed expectations
· Practiced how to turn customer service disappointment into a positive experience
Benefits of this Workshop
This Unique Workshop is specifically designed to develop the participants’ skills and behaviors to offer exceptional customer care. It also empowers participants to provide effective solutions to customers facing problems, when they arise.
· The Customer Service Training Workshop offers significant benefit and enhances the career prospects for the end user
· Clearly defined aims and goals backed by experienced tutors/facilitators will offer speedy support knowledge to the end
· This Great customer care management program prepares learners to work as liaisons between clients and customers, offering support, business and contact information and, when required, technical support for a service or product.
Who Should attend
This Workshop a must attend for Customer service representatives from international organizations such as UN, Governments, Education Institutions, and the private sector, including supervisors, marketing and sales representatives, employees in the hospitality industry, persons aspiring to work in the customer service industry, and all employees employed in the roles that require direct customer interaction.
Important Information
further details to this workshop including participation costs, program content and other beneficial information will be sent immediately we get your reply. please reply to registrations@forumis.org or the sender address and we'll quickly send you the training program. brief details about this workshop can also be obtained from our website, www.forumis.org on 2018 Workshop Calendar.
Should you require further information from us regarding this invitation letter please do not hesitate to contact us.
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